Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Prestige Tyre and Auto Service’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Prestige Tyre and Auto Service’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit B, 44-50 Buckley, MARRICKVILLE, NSW, 2204, AU. Our ABN is 21 148 088 126. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• What is the Return & Refund policy? If your goods have been freighted to you (in NSW or any other state in AUS) and you change your mind after receiving them you can return these items within 7 days. You must contact us about the return via email or phone and send an email with invoice attached to confirm you are sending the items back to us in good undamaged condition in original packaging. You must attach photos for proof of all items on your email to show us they are undamaged with original packaging and unmounted. This helps us have a record that items are NOT damaged before they are then picked up by a courier and transported back to us. You will be charged the freight costs to return the items via courier, stripe fee and also a re- stocking fee of 10% of the total value of the order.
• Wheels or Tyres which are fitted cannot be exchanged. All refunds are processed once we receive the goods back and they are undamaged and in saleable condition and refunds will be processed in the same way you paid. Wheels: Wheels may be returned if sent back within 7 days of purchase in a saleable and new condition. Saleable condition means that wheels must be returned in original boxes with all protective packaging. Wheels must be returned in like new, unfitted condition with no damage. If we suspect the wheels have been fitted we reserve the right to reject your refund. Test fit ALL wheels front and rear on the vehicle before getting tyres mounted - You mount them, you own them! Tyres: Tyres may be returned if sent back within 7 days of purchase in a saleable and new condition. Saleable condition means that tyres mustn’t been fitted onto any wheels or driven on the road. If we suspect the tyres have been fitted we reserve the right to reject your refund. Custom wheels: There is no refund or exchange on custom built wheels. These orders are finalized at the time of purchase. Wheel & Tyre package: Cannot be returned as they are fitted items. You mount them, you own them! Wheel Accessories: Wheel nuts or accessory returns must be in unused and unmarked condition. If you have mounted the nuts or bolts to your vehicle and changed your mind on color and the nuts/bolts have socket or fitting marks, these are non returnable.
• Stock availability If you purchase items and they are out of stock with our supplier and need to be backordered from overseas (up to 12 week wait depending on which product/s) or cannot be sourced for other reasons there are a few options. A full refund will be given (no fees incurred to you) The option to wait until the stock arrives from backorder. In the case of a discontinued wheel you will be refunded in full if there is nothing else suitable. If your order has been specially ordered in for you we cannot offer exchange or refund.
• Ordering through us over the phone If you place your order over the phone, there will be a processing fee between 1.5% to 5% depending on your payment medium (Credit card, Zip Pay, Afterpay etc) - these are fees we are charged by the merchants regardless if your sale is current or cancelled. The only time we will absorb those fees is if we cannot supply stock to you.
• Order Cancellations before dispatch If your order is placed and paid for, then you decide to cancel due to a change of mind, this is accepted provided IF the goods have not left our warehouse. If you wish to cancel your order, please contact our customer service team on (02) 8999 4866. A cancellation fee applies (if cancelled by the customer) to cover your payment method charge and/or our processing time. This charge varies depending on your payment method but is generally no higher than 5% of the total value of your order. There will be no restocking fee involved at this stage of the order.
• Will I need to pay for the return delivery? Yes. All return freight is to be paid by the customer if they decide to use a delivery courier. There will be no courier fees if they wish to return to our store in person. Do note that the 10% restocking fee will still apply irregardless. When are my goods NOT eligible to be returned? If your items have been damaged or have been fitted. If your items are not in original packaging (please see above instructions on wheels, tyres & accessories) You make a wrong purchase decision - items may be exchanged but no refund will be issued. If you purchase an item from us with the incorrect information supplied to us regarding model and fitment requirements. On items we have specifically ordered and advised prior that are non-returnable (Special orders, custom wheel builds) After 7 days from the date of purchase
• Faulty Goods Return If you believe you have purchased a faulty product, Prestige Tyre & Auto may have the faulty product inspected to determine the nature and cause of the fault. Prestige Tyre & Auto reserves the right to decline an exchange, refund where any product fault is caused by misuse or neglect. Do I need to contact you before returning something? Yes, in all instances, please do not return items for refund before contacting Prestige Tyre & Auto Services for advice.
• Delivery conditions Unless the buyer has given the seller consent to leave the goods unattended upon delivery, it is the responsibility of the buyer to ensure that someone is present, at the delivery address, to accept the goods. Any redelivery fees incurred from the delivery freight carrier will be passed on to the buyer. Please check your tracking information provided to you when your order is dispatched to ensure you will be home or present at your delivery address on the nominated day/s. If you select "Authority to Leave" (ATL) or give this authority in your delivery notes on your order you are giving the courier Authority to leave the parcels at your nominated address without a signature or someone accepting your items. We cannot guarantee the safety of this kind of delivery and all responsibility is placed on the customer when doing this. Tracking details will be provided to you (via email) when your items have been dispatched. It is your responsibility to monitor the tracking to ensure you can receive the items. Re delivery fees can be expensive on bulky items which as wheels and tyres.
• Refund terms via different payment platforms Afterpay Afterpay refunds will incur a 5% fee on refund. This is a fee which covers the transaction itself and is separate to the re-stocking fee. For purchases made using Afterpay, you may return the purchase (within 7 days) by contacting us and following our returns policy as listed above. Once your order has been returned and we have confirmed receipted by our warehouse, we will send notification to Afterpay of your return. Refunds will be processed to Afterpay only and not to credit card, cash or store credit. For more information, please contact Afterpay on 1300 100 729 or visit the Afterpay website https://www.afterpay.com/en-AU/terms. Zip Pay and Zip Money Zip Pay & Zip money refunds will incur a 5% fee on refund. This is a fee which covers the transaction itself and is separate to the re-stocking fee. For purchases made using Zip,you may return the purchase (within 7 days) by contacting us and following our returns policy as listed above. Once your order has been returned and we have confirmed receipted by our warehouse, we will send notification to Zip of your return. Refund payments for purchases made using Zip Pay or Zip Money can only be paid back into your Zip Pay or Zip Money account. If you opened a new Zip Money account for your purchase and paid Zip an account establishment fee, the account establishment fee will not be part of your refund. For more information, please contact Zip here: https://help.zipmoney.com.au/hc/en-us Credit Card Payment via the webstore or over the phone: Refunds processed from our website sales or if you have made payment over the phone will incur a 3% fee on refund. This is a fee which covers the transaction itself and is separate to the re-stocking fee. It will be deducted from your refund. These secure payments are processed through Stripe Payment gateway to ensure yours and our security when making/accepting payments online Other Information Prestige Tyre & Auto Services cannot provide any fitment guarantees for vehicles that are 25 years old or older. - Please contact our wheel fitment experts to discuss before ordering online if you are unsure of what fitment (wheel OR tyre specifications) you need for your vehicle. If you are confident you know the fitment you are chasing (have done your own research, have previous experience with fitments) then feel free to order. Free shipping if applicable, applies only to metro areas excluding Northern Territory, Western Australia and Tasmania. An oversized and overweight surcharges will apply on 4WD wheel and tyre packages. Special truck or redelivery fees are also not covered by our free shipping terms & conditions. Metro areas are defined as any location within a 50km radius of the Central Business District (CBD) of a major city in Australia. Additional costs do apply for regional areas starting from $49.00 per pkg. Please contact Prestige Tyre & Auto on (02) 8999 4866 for costs to regional areas.
• Disclaimer In an effort to provide our valued clients with the most up to date and accurate information Prestige Tyre and Auto is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates, the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties. Prestige Tyre & Auto is not responsible for any additional charges, labour, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from Prestige Tyre & Auto. While we work to avoid any errors or omissions that may appear on the Prestige Tyre & Auto website, we do reserve the right to cancel any undelivered orders based on inaccurate information.
• Do I need to contact you before returning something?  Yes, in all instances, please do not return items for refund before contacting Prestige Tyre & Auto Services for advice. Please read the above instructions about returns 
• Delivery conditions Unless the buyer has given the seller consent to leave the goods unattended upon delivery, it is the responsibility of the buyer to ensure that someone is present, at the delivery address, to accept the goods. Any fees that the seller may incur from the delivery freight carrier in the re-delivery process will be passed on to the buyer. Please check your tracking information provided to you when your order is dispatched to ensure you will be home or present at your delivery address on the nominated day/s.  If you select "Authority to Leave" (ATL) or give this authority in your delivery notes on your order you are giving the courier Authority to leave the parcels at your nominated address without a signature or someone accepting your items. We cannot guarantee the safety of this kind of delivery and all responsibility is placed on the customer when doing this.  Tracking details will be provided to you (via email) when your items have been dispatched. It is your responsibility to monitor the tracking to ensure you can receive the items. Re delivery fees can be expensive on bulky items which as wheels and tyres. 
• Refund terms via different payment platforms Afterpay Afterpay Refunds will incur a %5 reduction to cover fee's. For purchases made using Afterpay, you may return the purchase (within 7 days) by contacting us and following our returns policy as listed above .Once your order has been returned and we have confirmed receipted by our warehouse, we will send notification to Afterpay of your return. Refunds will be processed to Afterpay only and not to credit card, cash or store credit.For more information, please contact Afterpay on 1300 100 729 or visit the Afterpay website https://www.afterpay.com/en-AU/terms. Zip Pay and Zip Money Zip Pay & Zip money Refunds will incur a %5 reduction to cover fee'sFor purchases made using Zip,you may return the purchase (within 7 days) by contacting us and following our returns policy as listed above. Once your order has been returned and we have confirmed receipted by our warehouse, we will send notification to Zip of your return. Refund payments for purchases made using Zip Pay or Zip Money can only be paid back into your Zip Pay or Zip Money account. If you opened a new Zip Money account for your purchase and paid Zip an account establishment fee, the account establishment fee will not be part of your refund. For more information, please contact Zip here: https://help.zipmoney.com.au/hc/en-us Credit Card Payment via the webstore or over the phone:  Refunds processed from our website sales or if you have made payment over the phone will incur a 3% fee on refund. This is a fee which covers the transaction itself and is separate to the re stocking fee. It will be deducted from your refund. These secure payments are processed through Stripe Payment gateway to ensure yours and our security when making/accepting payments online 
• Other Information Prestige Tyre & Auto Services cannot provide any fitment guarantees for vehicles that are 25 years old or older. - Please contact our wheel fitment experts to discuss before ordering online if you are unsure of what fitment (wheel OR tyre specifications) you need for your vehicle. If you are confident you know the fitment you are chasing (have done your own research, have previous experience with fitments) then feel free to order. 
• Other Terms & Conditions:  Wheel Care Instructions Always clean chrome or painted wheels with mild soap and water after each use. Failure to do so could lead to paint/chrome being damaged. Do not use any harsh chemicals, detergents or polishing compound that contains abrasives on chrome or painted wheels. Using these types of products can cause permanent damage to your wheels and will void your warranty! Remember to run cool water on wheels before cleaning or let wheels cool off themselves failure to cool wheels before cleaning can cause discoloration. Automatic car washes are not recommended.
• Free Shipping Terms & Conditions Free shipping applies only to metro areas excluding Northern Territory, Western Australia and Tasmania. An oversized and overweight surcharges will apply on 4WD wheel and tyre packages, and bull bars. Special truck or redelivery fees are also not covered by our free shipping terms & conditions. Metro areas are defined as any location within a 50km radius of the Central Business District (CBD) of a major city in Australia. Additional costs do apply for regional areas starting from $49.00 per pkg. Please contact Prestige Tyre & Auto on (02) 8999 4866 for costs to regional areas. 
• Fitting & Balancing Free fitting and balancing only applies to wheels and tyre packages. If products (wheels and/or tyres) are purchased separately, free fitting and balancing do not apply. Goods will be delivered separately and will incur additional costs to fit and balance them. Fitting actual wheels and tyres on car is free only at the our workshop location; Unit B 44/50 Buckley St, Marrickville, NSW 2204. Prestige Tyre & Auto is not responsible for any additional costs of purchasing wheels or tyres online and having them fitted elsewhere. 
• Disclaimer In an effort to provide our valued clients with the most up to date and accurate information Prestige Tyre and Auto is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates, the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties. Prestige Tyre & Auto is not responsible for any additional charges, labour, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from Prestige Tyre & Auto. While we work to avoid any errors or omissions that may appear on the Prestige Tyre & Auto website, we do reserve the right to cancel any undelivered orders based on inaccurate information. .
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.